NO PAYMENT IS REQUIRED UNTIL THE INSTALL IS COMPLETE!!

This section will ensure that you are fully informed about the process and answer the most common questions before booking.

Thank You So Much!! We look forward to meeting you!!

THE PROCESS 

Pick the package that you want The Holiday Lighters to install at your house. After reading and agreeing to this page, then pick the color combination and the type of lights. After choosing your package and entering your information, you will select an open day and time available for your install. After you choose an available day and time, you will receive a text message and an email that says, “The Holiday Lighters are reviewing your request.” Our team will evaluate the request (see “Reasons for not accepting appointment” section below) and approve the request. You will receive an email and a text which will inform you that your appointment is approved. The Holiday Lighters will assign your install to a lead installer. Seven days before the install, three days before your install, and the day before your install, you will receive a text and email confirming your appointment. You will need to confirm by text or email. After securing the three days out reminders, our team will begin prepping your lights and equipment for your custom install. On the day of the install, your team will arrive within the one-hour window that you requested. If they are running late, they will text you as soon as they know. Your time is important to us, and we make every effort to keep the communication clear and consistent. Your team will install your package to our professional standards. Your team will install the 150’ of lights in the ideal location for the best impact and presentation. Additional linear feet are available to add to your display. We will always discuss additional lights past 150′  before the install. (See reasons for additional linear feet below). Before your team leaves, they will label your lights with our color labeling standard. After they label the lights, they will record a video to attach to your account.

The video will ensure proper and consistent installs in future years. During the season, we will make any repairs needed to make your display shine bright all season. Before the new year, you will receive an email and text of the approximate three-day window to remove your lights. Your team will remove your lights before the 20th of January and file them away at our warehouse for convenient storage until next season. The following season you will receive a confirmation date for your install, and you will need to confirm the text or email. You will receive the same three confirmation texts and emails as the previous year. Your team will show up on the approved day and time to install the lights the same as the last year but at the lower return customer price. 

REASONS FOR NOT ACCEPTING APPOINTMENT

1. Outside of the area that we have a trained installer. 

2. Dangerously steep second-story roofline that we can not ladder. 

3. Real clay roof tiles that we can not ladder and are too brittle to lay on.

4. No accessible rooflines by ladder.   

REASONS FOR ADDITIONAL LINEAR FEET OF LIGHTS ($5 per foot first year and $2 per foot after)

1.  Requested by Customer.

2.  Corner house that requires lights on the side of the house (not required only suggested). 

3. The Customer wants more than the front of the house done. 

4. More than one structure to apply lights too. 

STAPLES 

We use clips to hang the lights. We clip every bulb to get a refined professional look and preserve your paint and facia boards. Occasionally we use limited staples just for safety on steep peaks or open-end rafters. These are limited and only used to ensure that the lights do not come down from the weight of the lights during the season. In this case, we place a staple at the top of the peak and each bottom corner. If the Customer wants lights around windows or doors, we will have to staple those lights. Your team will discuss the use of staples with you before installation. 

WALKING ON ROOFS

Laying on the roof is the preferred and safest method for installing your lights. The Holiday Lighters trains every installer where and how to walk on roof tiles and which type they are not allowed to step. However, although rare, occasionally a roof tile cracks. If this happens, we repair the tile. If the tile is not repairable, then we replace the tile at take-down. Our teams will also repair any tiles that they see while they are up on your roof that may be damaged prior to your install.

RAIN

We do install lights in the rain. It does slow us down, and we may have to do your install in sections. We may have to do the lower roofline and then return for the top if it is unsafe. Rain may also cause a GFI to trip. Shorts due to water are rare when the lights are only on rooflines. However, this is common when lights are on landscaping. If you install your decorations on the lawn or other landscaped areas, it may trip the same GFI with the lights on the roofline. In this case, unplug the landscape lights and reset the GFI. If for some reason, the GFI does not reset after one day of dry weather, then we will come out and make necessary adjustments or repairs. 

LANDSCAPE LIGHTING 

We only apply lights on single trunk palm trees up to 12’. This is because landscape lights have too much potential for shorting out. They also have an unpredictable install time. These reasons make it dificult to ensure quality and reliability at our professional standard. 

HANGING ADDITIONAL DECORATIONS 

We only hang our quality professional lights. We do not use traditional extension cords. Instead, we run custom power and have to use our adaptors. The custom power and adapters are part of our professional look and reliability. We do not hang other decorations (trees, blow-ups, wreaths, ornaments, etc.). 

REPAIRS 

If you have an issue with your timers or lights, then email REPAIRS@THEHOLIDAYLIGHTERS.COM. If it is not something that we can quickly solve over the phone, we will have a trained installer come to your house to repair it within 48hrs. 

WHO OWNS THE LIGHTS 

For as long as you continue service, the lights belong to your account. If you move, we will apply the lights to your new home inside our service area. The lights may also be passed to and installed for the new homeowner if the current Customer were to sell their house. The Holiday Lighters owns the lights. This allows us to be a service only business and not a retailer.

CHANGING TYPE OR COLOR OF LIGHTS AFTER the FIRST YEAR 

We can change the type or color of the lights any year. However, there is an additional charge. It is best to let us know about your new request when you receive your appointment confirmation at the beginning of the season. You have up until the three-day out confirmation text and email to request changes.